This Privacy Policy explains how Fluent Path handles personal data when people visit the website, make a course inquiry, arrange screening, enrol in a class, or use related online services.
We use personal data to respond to inquiries, assess starting level, match groups and timetables, confirm course terms, manage enrolment, arrange scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, and meet legal obligations. We may also use limited technical data to secure the site, prevent misuse, and troubleshoot service issues.
We may share data with providers that support website hosting, communications, scheduling, payment processing, and related administrative functions. These parties are expected to use the information only for the services they provide to us and to apply appropriate confidentiality and security measures.
Personal data may be shared with public authorities, regulators, or other parties when required by law, to respond to lawful requests, to protect rights and safety, or to comply with accounting, tax, or recordkeeping duties. We may also disclose information in connection with a dispute, investigation, or similar legal process.
We may collect contact details, course inquiry information, level screening responses, enrolment details, timetable preferences, payment-related records, and communications sent through the website or by other booking methods. We may also process limited technical data such as device, browser, and usage information needed to operate the site and support online lessons.
We receive data directly from individuals when they submit a contact form, request a consultation, arrange a course, or take part in screening or progress review. We also obtain information from messages, scheduling activity, payment processing records, and technical logs generated when the website is used.
We may use session cookies that end when the browser is closed and persistent cookies that remain for a limited period. These cookies may support site operation, remember basic preferences, and help us understand how the site is used so we can maintain and improve it.
Users may manage cookies through their browser or device settings and may delete stored cookies at any time. Some site functions may not work properly if certain cookies are disabled, especially features used for form handling, session continuity, or basic analytics.
Subject to legal limits, individuals may request access to their data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before responding, especially where the request concerns enrolment records, payment records, or communications linked to a course.
Personal data is retained for the period needed to manage inquiries, enrolment, course administration, payment records, and legal or accounting obligations. When data is no longer required, we delete it or anonymize it where that is appropriate and technically feasible.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
